My wife and I brought one of our Dell computers to I.T. By The Sea as we were having difficulty getting it to boot.
As promised, they called us to tell us the diagnosis of our computer. They gave us a few options and the quotes for each option. After discussing it with my wife, I called them back and told them which option I had chosen.
When my computer was repaired, I was contacted and given some surprising news. I was told my DVD drive was not reading. This concerned me because I immediately wondered how much this was going to add to my bill. To my surprise I was told that I.T. By The Sea had already replaced the drive and that they would NOT charge me any additional money for either the part or labor. They were abiding by the quote I was given on the phone.
This company not only stands by their work but also by their word. They gave me a quote and they stuck to it. I appreciate the knowledge and the customer service I receive while working with them.
Bill Chrysler Disc - Hoe Marketing, Inc. - Fort Myers